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FAQs

  • So What Makes Our Novelty Mugs So Special?

    All our mugs are triple-A grade, Orca coated mugs which will put all other mugs to shame. It really is the best quality mug on the market, with vibrant colours and NO fading of the design, unlike other cheaper mugs. It is a solid 11oz mug and is completely dishwasher safe, so it will never let you down - we promise you won’t find a better mug!

  • So What Size Novelty Mug Will I Receive?

    Our standard novelty mugs are 11oz and measure 96mm x 82mm

  • So When Will I Receive My Novelty Mug?

    We always do our best to despatch your items the same day when ordered before 2pm GMT. Please note that all of our items require printing after the purchase so in the case of larger orders or at busy periods there may be a slight delay in despatching your item(s). If you require guaranteed delivery by a specific date please contact us before purchasing to confirm we can accommodate your request.

  • What Happens If My Novelty Mug Doesn't Arrive?

    If your order hasn't arrived and you're getting worried, just contact us and we will be happy to chase it up for you.

  • So What About If My Novelty Mug Arrives Damaged?

    The first thing to do is not worry, just send us your order number and a photo of the damage and send it to hello@mugmonster.co.uk and then on proof we will send a new one out to you!

  • My Novelty Mug Has Arrived And I Want To Return It?

    We are extremely confident you will like our novelty mugs but if for any reason you are unhappy don't worry, get in contact with us and let us know your order number and we will send a returns label.

    Please note we only except returns within 30 days of sale and because of the current pandemic if the mug has been used but is undamaged we will not be able to refund you for the item.